Ready to take your customer experience to the next level?
Hi, I'm LA - I'm here to help you overcome some of the challenges that growth often brings. ​
If you've hit a few bumps, or your team is feeling the strain of keeping up with demand - I'd love to help. My process focuses on effectiveness (what you do) and efficiency (how you do it) and is designed to systematically improve ways of working to deliver an outstanding customer experience.
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Customer Service Teams
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Account Management Teams
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Technical Support Teams
I'll work with you to engineer the processes and champion the implementation of systems your team will enjoy using to consistently deliver quality services at speed for your clients. Sound good?​
GET TO KNOW LA - YOUR SERVICE DELIVERY COACH
Lesley-Ann Trow (LA) is a service delivery professional with more than 20 years of management experience, most recently as Global Head of Customer Success and Support at the software platform, Funraisin. Throughout her career, she has successfully built and led start-up and scale-up teams in software, retail, and professional services - often in complex fast-paced environments. Her process and systems focus enables teams to deliver outstanding customer experiences and get the best out of themselves for predictable and repeatable results at scale.
LA now offers Service Delivery Coaching and Customer Experience Consulting to growing organisations to help them achieve greater customer satisfaction and team happiness.